The AI Voice Dispatcher for
Freight & Logistics.
Automate spot quotes, track and trace, and after-hours escalation so your team can focus on relationship building.
Built for dispatch, freight, courier, and transport teams.
Talk to the Engine
Experience the AI dispatcher firsthand. Test our live model or listen to a recorded scenario.
The logistics industry loses millions to missed calls and manual data entry.
In a low-margin, high-volume brokerage or asset-based fleet, communication is your operational edge. If you aren't answering the phone on the first ring, you're leaving money on the dock.
Missed After-Hours Loads
Freight doesn't sleep, but your team needs to. Every missed call at 2 AM is a potentially lost high-margin load or a frustrated driver stuck at a receiver.
Wasted Dispatcher Time
Your highly-paid dispatchers spend 40% of their shift answering routine 'where is the driver' or 'what is the rate' questions instead of booking freight.
Lost Quote Requests
When shippers call the brokerage for spot quotes and get voicemail, they hang up and call your competitor immediately.
Poor Shipper Experience
Long hold times and frustrating phone trees lead to low shipper routing guide compliance in a relationship-driven industry.
Purpose-Built for Dispatch Workflows
Unlike generic AI receptionists, Aliende understands the difference between LTL and FTL, parses PRO numbers flawlessly, and speaks the language of logistics.
Automated Rate Quoting
Extracts origin, destination, weight, and class directly from the natural conversation. Instantly calculates and provides accurate quotes by querying your TMS pricing matrix or APIs.
Track & Trace
Eliminates the "where's my freight" bottleneck. Aliende verifies PRO or BOL numbers phonetically and pulls real-time status and ETA directly from your telematics or ELD integrations.
After-Hours Dispatch
Stop waking up for routine questions. Aliende handles general inquiries at 3 AM and intelligently escalates only high-priority issues (like breakdowns or accidents) to the on-call dispatcher.
Dock Appointment Scheduling
Automate the tedious back-and-forth of scheduling warehouse doors. Aliende collects PO numbers and preferred times, seamlessly updating your WMS or dock scheduling software.
Seamless Implementation
No complex coding or months-long onboarding. Get up and running in days, not quarters.
Connect Your TMS & ELD
Integrate Aliende with McLeod, TMW, Samsara, or your custom stack via secure REST APIs in minutes.
Upload Pricing & Rules
Provide your LTL/FTL pricing matrix, lane preferences, and business logic so the AI quotes exactly like your best broker.
Set Routing Paths
Define exactly when the AI should transfer a call to a human dispatcher (e.g., VIP shippers or urgent breakdowns).
Go Live on the Board
Deploy your dedicated voice agent and start capturing every missed call immediately, covering all shifts 24/7.
Transform your dispatch board with measurable impact.
When you eliminate the bottleneck of human availability for routine check calls and rate quotes, your brokerage scales effortlessly. Aliende provides enterprise-grade reliability for fleets and 3PLs of all sizes.
- Never lose a high-margin spot load because you couldn't answer the phone.
- Free up your senior dispatchers to focus on relationship building and capacity sourcing.
- Provide instant ELD tracking updates to impatient receivers without manual lookup.
Frequently Asked Questions
Everything you need to know about implementing AI voice for your logistics operations.
Let's build your AI dispatcher.
Book a 15-minute operational review. We'll map out your current call volume, show you a custom demo using your exact freight scenarios, and calculate your projected ROI.
- Custom live demo with your scenarios
- ROI and capacity analysis
- TMS integration roadmap